Privacy Policy
Last Modified: July 1, 2023
CorVel Privacy Policy
CorVel Enterprise Comp., Inc., CorVel Enterprise Comp, Inc. of Canada and CorVel Healthcare Corporation and all related subsidiaries (“CorVel”, “us,” “we” or “our”) have created this privacy policy (“Policy”) in order to comprehensively inform individuals about our privacy practices and to demonstrate our firm commitment to privacy. This Policy describes how we collect, use, disclose, transfer, store, retain or otherwise process your personal information in the course of performing our business and operational activities, which includes the administration of the below web domains (collectively, the “Website”) and through our mobile software applications, medical provider and business portals (collectively, the “App”) (our services, Website and App together, our “Services”).
Web-domains | Mobile applications |
corvel.com | MyCare (iOS) |
ppolookup.corvel.com | MyCare (Android) |
caremc.com |
When we refer to “you” or “your,” we mean the person about whom we collect personal information or data. If the person accessing the Website or App does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization, if applicable.
In the course of providing our Services, we may process personal information of individuals, as will be described in this Policy. This may include personal information related to the claims that we process for our customers, that we collect about you when you visit our Website or use our App, or your business contact information if we provide our Services to a company that you work with, or if you are a sole proprietorship and you engage with our Services.
Please read this Policy carefully. Our Policy includes:
- General Disclosures
- What Information We Collect And Disclose And For What Purposes
- When You Visit Our Website
- When You Engage With Our Apps
- When We Provide Our Managed Care Services Or Administer A Workers’ Compensation, Liability Or Automobile Insurance Claim Related To You
- If You Are A Medical Provider Associated With One Of Our Provider Networks
- If You Are An Employee Of One Of Our Customers, Vendors Or Other Entity Who Is Involved In Our Relationship With Your Employer
- When You Interact With CorVel’s Social Media
- Personal Information Relating To Children
- How Long We Retain Your Information
- Marketing And Promotional Communications
- Links To Other Sites
- Security
- Your Data Rights
- Data Rights For California Consumers
- Changes To This Privacy Policy
- Contact Us
This Policy is supplemented by our:
1. General Disclosures
Our data centers, Website and App are hosted in the United States. If you are visiting this Website or using the App from outside of the United States, please note that by providing us your information it is being stored or processed in the United States. If you are outside the United States and do not wish to allow the collection and storage of your personal information within the United States, you should not use this Website or the App and you should opt-out of the collection of cookies by following the guidelines in our section titled How To Restrict Cookies. For more information about how we utilize cookies, view our Cookies Policy.
This Policy sets forth our data policies and practices for the United States. If you are outside of the United States, please also review the provisions of our International Privacy Policy. Depending on your country of residence, applicable privacy laws may provide you with a right to additional disclosures as well as special data subject rights with regards to your personal information.
This Policy applies only to CorVel’s Website, App and Services, and not to other companies’ or organizations’ websites, mobile applications and services. We are not responsible for the privacy practices of other businesses or the content of other websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or “in cooperation with” relationships). To ensure protection of your privacy, always review the privacy policy of the companies with whom you engage.
2. What information we collect and disclose and for what purposes
In the course of performing our Services, we collect a variety of different kinds of personal information from a variety of different individuals. What information we collect and the purposes for which it is collected will depend on the context of our activities or the Service that is being performed. Therefore, just because this Policy lists a particular data collection practice does not mean that we have necessarily collected that data from you. Instead, please review the applicable disclosures below to learn about how we may have collected personal information from you depending on how you have interacted with us.
We require all service providers to respect the security of your personal information. We do not allow our service providers to sell personal information or to use your personal information for their own purposes. All of our service providers are only permitted to process your personal information in accordance with our instructions and solely for the reasons for which we disclosed it to them.
CorVel provides workers’ compensation, liability and automobile claims and managed care solutions to our customers. Our customers may include the insurance company that holds the policy on your claim or your employer. In the course of providing these Services, we will directly interact with you to collect personal information but we may also collect personal information about you from other sources.
When You Visit Our Website
Categories Collected
The personal information we collect may include: | Sources of Collection
We may collect your personal information from: | Business Purpose of Collection
The purposes of collection include: | Categories of Third Parties to Which Personal Information is Disclosed
We may disclose your personal information to: | Business Purpose of Disclosure
The purposes of disclosure include: | Is This Information Sold Or Used For Targeted Advertising? | |
Identifier Information*
| • you directly | • facilitating your use of our Website and App
• enforcing any applicable terms of service or other applicable agreements or policies • securing our networks, systems and databases against external threats
| • our service providers**
• our affiliates • other entities during a corporate transaction • courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes
| • facilitating your use and our provision of the Website
• Website and App • enforcing any applicable terms of service or other applicable agreements or policies • preventing attacks and intrusions on our systems • securing our networks, systems and databases against external threats • conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims | • yes, we may sell this information to our marketing and analytics vendors for the purposes of online marketing.
• we also may share this information with our marketing vendors for the purposes of targeted advertising or cross-contextual behavioral advertising. | |
* The personal information we collect may include your internet protocol (IP) address.
**We may disclose your personal information to our security monitoring providers, data analytics providers, database hosting vendors and our auditors. | ||||||
Geolocation Information†
| • you directly | • personalizing and facilitating your use of our Website
• measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Website | • our service providers††:
• our affiliates • other entities during a corporate transaction • courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes
| • facilitating your use and our provision of the Website
• measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Website • securing our networks, systems and databases against external threats • conducting audits of our systems, policies and procedures • as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities • as required by law or to resolve, investigate or manage actual or suspected legal claims
| • yes, we may sell this information to our marketing and analytics vendors for the purposes of online marketing.
• we also may share this information with our marketing vendors for the purposes of targeted advertising or cross-contextual behavioral advertising. | |
†The information we collect may include your geolocation.
††We may disclose your personal information to our security monitoring providers, data analytics providers, database hosting vendors and our auditors. | ||||||
Internet or Other Electronic Network Activity Information ‡
| • you directly | • maintaining and improving our Website
• personalizing and facilitating your use of our Website • measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Website • providing marketing and advertising services | • our service providers ‡‡
• our affiliates • other entities during a corporate transaction • courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes | • facilitating your use and our provision of the Website
• measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Website • engaging in marketing and advertising • securing our networks, systems and databases against external threats • conducting audits of our systems, policies and procedures • as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities • as required by law or to resolve, investigate or manage actual or suspected legal claims | • yes, we may sell this information to our marketing and analytics vendors for the purposes of online marketing.
• we also may share this information with our marketing vendors for the purposes of targeted advertising or cross-contextual behavioral advertising. | |
‡The information we collect may include your time zone setting, auth0 logs, pages visited, pages viewed, events and page loads, browser plug-in types and versions.
‡‡We may disclose your personal information to our marketing services vendors, security monitoring providers, data analytics providers, database hosting vendors and our auditors. | ||||||
Device Information⁂
| • you directly | • maintaining and improving our Website
• personalizing and facilitating your use of our Website • measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Website | • our service providers ⁂⁂
• our affiliates • other entities during a corporate transaction • courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes | • facilitating your use and our provision of the Website
• maintaining and improving our Website • measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Website • securing our networks, systems and databases against external threats • conducting audits of our systems, policies and procedures • as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities • as required by law or to resolve, investigate or manage actual or suspected legal claims | • yes, we may sell this information to our marketing and analytics vendors for the purposes of online marketing.
• we also may share this information with our marketing vendors for the purposes of targeted advertising or cross-contextual behavioral advertising. | |
⁂The information we collect may include your operating system and platform and other technology on the devices you use to access the Website.
⁂⁂We may disclose your personal information to our security monitoring providers, data analytics providers, database hosting vendors and our auditors. |
Further, we may collect personal information from you in the form of cookies. For information regarding how we collect, process and disclose personal information in the context of cookies, view our Cookies Policy.
When You Engage With Our Apps
Categories Collected
The personal information we collect may include: | Sources of Collection
We may collect your personal information from: | Business Purpose of Collection
The purposes of collection include: | Categories of Third Parties to Which Personal Information is Disclosed
We may disclose your personal information to: | Business Purpose of Disclosure
The purposes of disclosure include: | Is This Information Sold Or Used For Targeted Advertising? |
Sensitive Personal Information (log-in information)⁒
| • you directly | • delivering the information and support you request
• enable and administer your access to our App | • our service providers ⁒⁒
• our affiliates • other entities during a corporate transaction • courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes | • delivering the information and support you request
• enable and administer your access to our App • securing our networks, systems and databases against external threats • conducting audits of our systems, policies and procedures • as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities • as required by law or to resolve, investigate or manage actual or suspected legal claims | • No. |
⁒The information we collect may include your App account login username and password.
⁒⁒We may disclose your personal information to our security monitoring providers, database hosting vendors and our auditors. |
When We Provide Our Managed Care Services or Administer a Workers’ Compensation, Liability or Automobile Insurance Claim Related to You
Categories Collected
The personal information we collect may include: | Sources of Collection
We may collect your personal information from: | Business Purpose of Collection
The purposes of collection include: | Categories of Third Parties to Which Personal Information is Disclosed
We may disclose your personal information to: | Business Purpose of Disclosure
The purposes of disclosure include: | Is This Information Sold Or Used For Targeted Advertising? |
Identifier Information* | • you directly
• your medical providers • your employer • your representatives insurance company that holds the policy relating to the relevant claim • our investigative service providers • our claims data, information and underwriting contractors |